Return Policy

Return Policy

  • We offer a 90 day warranty on all scent machines. Warranty includes only mechanical malfunctions. This warranty will not cover user damages. Our scent machines are designed for exclusive use of Clearly Better brand scents. This warranty will be voided if other types or brands of scents are used within our machines.
  • All sales are final for free items and giveaways. These items are not elidable under warranty.
  • We will gladly accept returns of products within 14 days of receiving your product and will issue a full refund less a 20% restocking fee. All returns are subject to review.
  • Returns and exchanges on scent machines are accepted within 14 days of receiving your product. We do not accept broken scent machines, scent machines that have been used, or scent machines with missing parts.
  • Returns and exchanges on scent oils are accepted within 14 days of receiving your product. We do not accept scent bottles with a broken seal or if they have been opened.
  • We ask that any returned products are in the same condition you received it and is in the original box/packaging.
  • User damages are non-returnable/ non-refundable.
  • The customer is responsible for any shipping charges on returned products.
  • Clearly Better is not responsible for packages once UPS has delivered them to your home or business.
  • Please note that we do offer free samples of scent you can request prior to purchasing scent oils. Request Samples.

Shipping Address:

Clearly Better Scents
1100 Central Industrial Drive
St. Louis Missouri 63110
Attention: Kennedy

To begin a return or exchange, please contact us at

For returns from destinations outside the 48 contiguous states, or for any other questions or concerns, please contact us at 1-888-770-3434.

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